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I still don't understand those customer surveys from banks that ask "How likely are you to recommend this branch to a friend or family member?"
That's ... not really how bank branches work. They're not takeaways. You go into them if you bank with that bank, and you need something that requires counter service. From the bank that you bank with. If my friends or family bank with that bank, then they will use that branch (they'll have to, the others have been closed). If they don't, or don't live in the area, then there's not a lot of point mentioning it to them.
That's ... not really how bank branches work. They're not takeaways. You go into them if you bank with that bank, and you need something that requires counter service. From the bank that you bank with. If my friends or family bank with that bank, then they will use that branch (they'll have to, the others have been closed). If they don't, or don't live in the area, then there's not a lot of point mentioning it to them.