it is a specialised subsection of murphy's law that ensures that problems (especially the small, relatively easy to fix IT problems that involve disproportionate amount of time. password resets being a key example) will only ever show themselves just as the only person in the office competent to fix them is preparing to leave, most likely just as they log off the appropriate system.
the in-house reps of our out-sourced IT providers have managed to dodge this law quite neatly. not only do they leave the building before 4pm each day (hence, nicely avoiding the critical 5pm event horizon), they also manage to exude a high enough *lack* of competence that the poor law completely confused. it continues to dutifully churn out small annoying problems just at the point of most inconvenience but the IT guys are completely unaware of the effects...
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the in-house reps of our out-sourced IT providers have managed to dodge this law quite neatly. not only do they leave the building before 4pm each day (hence, nicely avoiding the critical 5pm event horizon), they also manage to exude a high enough *lack* of competence that the poor law completely confused. it continues to dutifully churn out small annoying problems just at the point of most inconvenience but the IT guys are completely unaware of the effects...